Privacy

Information We Collect

Red Elephant may collect information you choose to provide, such as your name, email address, message content and order-related information when you contact customer service, submit a form or make a purchase through an available checkout process.

The website and its service providers may also collect limited technical information automatically, such as IP address, browser type, device information, referring pages, pages visited and cookie or analytics data used to operate, secure and understand the site.

Payments

Payment transactions may be processed by third-party payment providers. Payment-card details are handled according to the payment provider’s own systems and privacy practices. Red Elephant does not intentionally request that customers send full payment-card numbers through ordinary website contact forms.

How We Use Information

To process and support orders
To respond to customer-service requests
To operate, secure and improve the website
To prevent fraud, misuse or technical problems
To comply with applicable legal obligations
To send communications you have requested or consented to receive

Service Providers

We may use service providers for website hosting, forms, analytics, security, payment processing, shipping or other operational functions. These providers may process information as necessary to perform their services and are subject to their own contractual and privacy obligations.

Cookies and Similar Technologies

The site may use cookies or similar technologies for essential functionality, security, analytics and user experience. Browser settings can be used to manage or block cookies, although some site functions may not work as intended if cookies are disabled.

Disclosure of Information

Red Elephant does not sell personal information as a standalone business activity. Information may be shared with service providers when needed to operate the site or fulfill a request, or disclosed when required by law, legal process, fraud prevention or protection of legitimate rights and security.

Data Security

We use reasonable administrative and technical measures appropriate to the nature of the information we handle. No internet transmission or storage system can be guaranteed completely secure.

Data Retention

Information is retained only as long as reasonably necessary for the purposes described in this policy, including customer support, transaction records, fraud prevention and legal or accounting obligations.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of or deletion of certain personal information, or to object to or restrict certain processing. Requests can be made through our Customer Contact page. We may need to verify your identity before completing a request.

Minors

Red Elephant products and services are intended for adults. We do not knowingly solicit personal information from children.

Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be posted on this page.

Contact

For privacy questions or requests, use the Customer Contact page.